Assistant catalog

The Front Desk Answerer

Drafts the everyday answers. Hours, directions, how to reach the office.

One idea for an assistant Innovation Theory could build around the way your office already works. Someone on your team stays in charge of it.

Find my assistant

A good first pilot

At a glance

Get ready first: A list of approved public answers, someone to keep that list current, a rule for what gets escalated and a front desk owner.

A normal Tuesday

The phone rings with the same question it rang with yesterday. The assistant pulls the approved answer, hours or parking or who to call about a site visit, and writes it up for the front desk. Anything off the list goes to a person, with the original message attached.

Who it fits

A good first pilot means a small, bounded idea worth a conversation once the approved information and a reviewer exist. We have not looked at your office, so this is not a verdict on it.

In a dental or medical office, patient details are screened the same way before anything reaches the assistant. How patient information moves

Who gets it in order.

In Denver and the surrounding communities, Get It Together, Denver comes to your office and gets the records and the written steps in shape. Innovation Theory builds the assistant. Farther out? Start with Innovation Theory and talk through the technical side.

What it is set up not to do.

It is set up not to give clinical, legal or financial advice or touch private records.

Who checks the work

Your front desk lead reads the drafts and takes anything that strays off the approved list.

Before any pilot starts, agree which records it may touch, try it on a small sample and make sure you know how to switch it off.

An AI assistant with a real person behind it.

We call it Managed Office Assistance. Innovation Theory builds the Front Desk Answerer and looks after it. It drafts the hours, the directions and the other answers you already approved. Your front desk lead reads each one and takes anything off the list.

Get It Together, Denver gets your records and procedures in order, in your office. Before the assistant touches anything, we all agree who checks its work and what it’s allowed to see.

See how it works Request a live demo

Rather talk it through?

Call (303) 900-8931 or send a text. Tell us what’s piling up. That’s enough to start.

Let’s talk Or try a free check first